Frequently asked questions about returns, refunds and replacements
Go to my orders and click on the order you want to cancel. Click the CANCEL button.
( Cancellation is not allowed if the order has been shipped )
Keralain representative never Calls/SMS any customers for asking financial information or any payments. All our offers are available only on our website and app.
Please DO NOT respond to any Phone call/Email/SMS claiming to offer rewards/lucky draw prizes on behalf of Keralain.
Go to Login then click on ‘Lost Your Password’ to reset your password
Please click Become A Seller and create your seller account
Following are the return guidelines:
- Your address and the item that you wish to return must be eligible for return.
- If the return is not eligible for Pickup, a Self-Return option will be given.
- Once the return is received, you will, in accordance with Keralain.com Refund Policy, be issued a refund to your original payment method.
After the return pickup wait for 1-10 days to reflect the refund amount in your account
Only Keralain Fulfilled and few Seller Fulfilled items can be replaced.
If the item you ordered arrived in a physically damaged or defective condition or is different from their description on the product detail page , or has missing parts or accessories, it will be eligible for a free replacement, provided the exact item is available with the same seller.
For more details, please see Keralain.com Replacement Policy