FAQ

Frequently asked questions about returns, refunds and replacements

How can I check my order status?

You can check the status of your order by clicking orders

How can I cancel my order?

Go to my orders and click on the order you want to cancel. Click the CANCEL button.

( Cancellation is not allowed if the order has been shipped )

I have received a call/SMS/email asking for money

Keralain representative never Calls/SMS any customers for asking financial information or any payments. All our offers are available only on our website and app.

Please DO NOT respond to any Phone call/Email/SMS claiming to offer rewards/lucky draw prizes on behalf of Keralain.

What if I need to change my shipping address?

Go to my Addresses and click on the edit button you want to edit.

( Editing of the address will not effect your previous ordered delivery )

How to raise query/complaint?

Please click below ‘Message Us’ button

Message Us
I don't remember my password. Help!

Go to Login then click on ‘Lost Your Password’ to reset your password

What are the different modes of payment available?

Credit/Debit Card

Net Banking

Wallets

What are the return guidelines?
Following are the return guidelines:
  1. Your address and the item that you wish to return must be eligible for return.
  2. If the return is not eligible for Pickup, a Self-Return option will be given.
  3. Once the return is received, you will, in accordance with Keralain.com Refund Policy, be issued a refund to your original payment method.
When can I expect refund for my returned item?

After the return pickup wait for 1-10 days to reflect the refund amount in your account

Return Policy

Can my order be replaced?

Only Keralain Fulfilled and few Seller Fulfilled items can be replaced.

If the item you ordered arrived in a physically damaged or defective condition or is different from their description on the product detail page , or has missing parts or accessories, it will be eligible for a free replacement, provided the exact item is available with the same seller.

For more details, please see Keralain.com Replacement Policy

Still have a question?

Please contact us for more information.

Get in touch